We're really serious about preventing laundry mix-ups: we never mix our customers' laundry in the washing machine or the dryers, and all of our staff work on folding the same customer's laundry at the same time. That said, given the amount of laundry we do, on occasion things go missing. If you believe you gave us something that you didn't get back, please get in touch with us right away with a description of the item and its color, size, and brand. Please read our Terms of Service for more details about our lost laundry procedures.